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I need my order shipped today. By what time do I need to place the order?

For supply orders: Orders typically ship within 1-2 business days. If you need your order immediately, we encourage you to request expedited overnight shipping. However, if you’re in a serious letterpress emergency, please place your order before noon EST and mention that you’d like same day shipping. We’ll do our best to make it happen!

For platemaking: place your same day rushes by 1 p.m. EST.

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If I’m eligible for Plate Club, do I need to do anything?

No action is needed. The platemaking system is keeping track of your square inches. Your Plate Club discount is applied to your billing total on every job ticket for the year. No fuss, no muss.

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Do you ship internationally?

Supplies: We ship supplies to Canada via UPS Standard or UPS Worldwide Saver and US Postal Service.
We ship international orders (outside of Canada) via UPS Worldwide Saver and US Postal Express Mail.

We think our online ordering system is pretty nifty but of course you can phone in your order to us by calling 315-473-0930. We love to talk to our customers.

Platemaking: We ship platemaking orders to Canada via UPS Standard or UPS Worldwide Saver and US Postal Service. We can ship Worldwide Saver to any international location or opt to use the US Postal Express Mail. These options are all at the click of a button through out platemaking site.

Printing: Yes, we love working with international clients and sending off printed letterpress beauties to destinations far and near.

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How do I get my rewards from Plate Club

Your rewards and savings are automatic. This discount is applied to every order for the current year. The details page of your job ticket will reflect this discount with the dollar amount identified in your billing details. The type of discount – Plate Club – will be shown. Your emailed invoice will also have a line item with your Plate Club discount. All of your orders are also adding to your new square inch total for membership in the next year.

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Once my order is placed online, how do I make a change to it?

Supply orders: please call us or e-mail us as soon as possible.

Platemaking: First, log-in to see your order and check its current status. If we haven’t begun processing your order (STATUS – RECEIVED), you’ll be able to change your order details or upload files online. If we’ve already begun working on your order (STATUS – IN PLATEMAKING), please call us or e-mail us immediately, as you won’t be able to adjust your order online and we can see if the production process is already too far along. At this point, we can still change your shipping options and shipping addresses. If your status is BILLING COMPLETE, we will not be able to make any adjustments at this time.

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How do I cancel an order?

For supplies, please call us as soon as possible to cancel your order. We will have to discuss refunds and crediting accounts as your online Supply Order has already been charged for payment.

For Platemaking – you can call us right away or you may be able to cancel your order online, if your status is still in RECEIVED or ON HOLD.
Log on to platemaking and you’ll see all current orders. Choose Complete Order to cancel your order. Confirm when it asks if you want to proceed. Your order status will reflect Order Cancelled.

The option to cancel is not available once we move your ticket into platemaking production. Cancelling after this step may incur some production costs. Please call us right away to minimize those costs, if possible.

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How can I check the progress of my order?

Log on to your account in platemaking. It will take you to your Orders page where the current status will be visible.

Status Explanations:

  • Pending – Your order has been started but all the steps have not been completed. This requires further action on your part.
  • Received – Waiting for us to review your files.
  • On hold and awaiting action on your part.
    • On Hold No Files Received – Please try uploading again or call for assistance.
    • On Hold Bad Files – Your files need attention.  You will receive an email indicating your order is on hold with the problem and asking you to correct and upload new files. File errors may include your files measure too large to plate, not in correct color mode, lines or dots too thin, files are in grayscale, etc.
    • On Hold – Credit Card declined or expiration is passed. There is a problem with your payment, please contact us.
  • In Platemaking – We are in production making your films to make plates. Your ticket is locked as we are moving ahead.
  • Billing complete – Your platemaking job is billed and awaiting shipping.
  • Shipping Complete – We have shipped and still need to Invoice your order.
  • Order Complete – We closed out your order as we have created a shipping label and your package is out the door. The day your order was completed was the day it shipped.

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How do I take advantage of the free 2 day shipping?

Boxcar Press offers free two day shipping for platemaking orders that are over 120 square inches as of August 15th, 2014. If your order qualifies, this option will appear as the default shipping choice.

Please remember these details about this service:

  1. Two day service is ground service for those already within our 1 or 2 days service area (New York state, the Northeast to Maine, down to Virginia, and parts of Wisconsin, Illinois and Kentucky).
  2. If your usual UPS ground is 3 day – 6 days, you will receive UPS 2 day Air.
  3. If you have selected any overnight air services for shipping, we will NOT downgrade for free 2 day service. We will believe that you really need the faster overnight service.
  4. If you really do need 2 day Air service, please choose the 2 day Air and don’t wait for us to upgrade you from ground or a slower service. It’s hard to make UPS deliver faster once it’s out for shipping.
  5. Free 2 day air applies to business days and not Saturday delivery.

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What’s the best way to tie an apron

We recommend that you use a single loop version of a shoelace knot on your apron. This holds the apron shut securely while printing but also allows for easy removal with one hand behind the back.

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Do I send my files to size or scaled down?

You will need to send your files at 100% scale. We do not resize, scale up or down, or rotate any artwork. We highly recommend using the ruler feature available in Adobe Illustrator, Photoshop and InDesign to check your work to see if it is the size you want.

When exporting a PDF from Adobe Illustrator or Adobe InDesign, please double check to make sure it is the correct size by either re-opening it in Illustrator or placing it in InDesign to check the actual dimensions of your file.  In InDesign you can use the Rectangle Frame tool to draw a box around your images/text to measure.

In Photoshop, use the Image Size tool to check your size. Saving your file as a .TIF locks your image size.

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What’s the largest size plate you can make?

For the 94FL, KF95, KF152, and 152SB plates, the largest size plate we can process is 17.5” x 22.5” (where your image area is 17” x 22”). For all other plates, the largest size plate is 16” x 22” (image area is 15.5” x 22”)

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Can you explain the same day rush service and fee?

Boxcar Press has a pretty fast platemaking turnaround service with our one business day turnaround. But if you have an even greater need for speed, consider our Same Day Rush Service. If you create your job ticket, upload your files before 1 pm EST, and choose Same Day, we’ll get your files out the door to arrive the next Business Day via UPS. Of course, speed comes at a price, the fee for Same Day Rush starts at $45 or 40% (whichever is greater) plus the regular cost of the plate plus your overnight shipping costs. Your minimum cost for a Same Day Rush plate is $75 before shipping and goes up from there.

So, we encourage you to make use of the one day turnaround as much as possible. Create your job ticket and upload your files before 5:30 pm EST and we’ll ship on the next business day, assuming your files are in tip-top A1 shape. File corrections may delay your shipping.

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What programs do you support?

Our favorite ways to receive files for letterpress platemaking are by you sending us a press-ready PDF file (with fonts embedded) for platemaking. This PDF will serve as both your hard copy and your plate file. No additional faxing or email needed.

Our second favorite way is for you to send an EPS or AI file for platemaking. We also accept PDF digital files in current versions of other major design programs (i.e. Quark, InDesign, Freehand).

If you are creating your files in Photoshop, we like to say that this program is good for images but not so great for text. It’s best to convert your grayscale images in Photoshop and place them into Illustrator where you will add your text. If Photoshop is your only option, start with a file that is 600 dpi minimum so you can minimize the pixelation of your text when you convert files. More on file conversion to Image Mode of Bitmap under File Prep Tips. We prefer tif files from photoshop for upload.

Note, we can often make plates from PDFs created from Word files, however, Word is not able to format your file exactly the way we need. So please tell us your file was originally a Word document so we can anticipate and make corrections. If you are designing in Word, we suggest that you don’t use any funky or crazy fonts we won’t have access to. Oftentimes, they will just print as strange characters. Your images placed in Word will usually require some corrections too. You can email your files to plates@boxcarpress.com for an evaluation first and we’ll advise on how letterpress friendly it is.

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Can you explain how you calculate the file dimensions for billing

Here is how we compute dimensions – we gang all your files up together and draw a box around the “black” part – the images and text. Now we know the length and the width. We multiply these two numbers together and this is your square inches total. We then multiply this square inch number by your square inch price of $0.62/sq inch or $0.67/sq inch.

9″ x 8″ is your “black part”
9” x 8” = 72 sq inches x $0.67 = $50.40

If your file has crop marks, we measure outside the crop marks. So if you don’t need crop marks, consider leaving them off to save a little cash.

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Should I gang up my images/smaller files into one larger file?

If you are ordering printing from us, no. Please send individual files and we will set up for most efficient production in our shop.

If you are ordering plates and doing your own printing, yes! By ganging up the plate yourself, you have more control over the margins and gaps between the ganged up artwork. Between each individual piece, we recommend .375” for plastic-backed plates and .5” for steel-backed plates. Our negatives come out of the imagesetter in 18″ strips, so ganging up onto a 17” wide strip, and up to max 22” long, is the most economical way to make negatives. Since we like to keep our maximum plate size at 17 x 22, please break larger files into two files.

That said, if you were to send us many individual files, we’d gang up the pieces in the most cost-effective manner. If you’re using plastic-backed plates, after we gang up your files, we’ll ship your job as a single plate and you can trim them easily yourself, using scissors or an Exacto.

If you’re using steel-backed plates and we gang up your files for you, we’ll ship your job as a single plate, unless you provide a cutting diagram for us. If you are submitting a ganged up file, keep in mind the fingers of our employees who have to trim your metal plates and leave us enough room around your text/images to hold the plate safely while we cut.

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Do I send my files reversed for your processing?

No. Please send your artwork and text right-reading as you want it to appear as the final print. We will make a film negative here at Boxcar Press for you. However, if you are planning to use your files in a different process than printing, please call us to discuss how best to prep your files.

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Is there a checklist for me to review with my files before submitting to platemaking?

To ease file prep woes and to ensure a smooth production transition from file to plate, it is a great help to all to give your files one last review before submitting them. The first few things to make sure is that your file’s artwork is set to the right dimensions, that you’ve checked your artwork to make sure all plate type line minimums are met, that your file is in the proper color mode or image mode and that your file is in the proper file format and extension.

When working with a file that requires multiple colors for separations, please make sure all objects are assigned to their appropriate Pantone swatch or spot color. Adobe Illustrator and InDesign are excellent programs for setting up and checking such files.

Please also remember to check out any other file prep questions to answer any unresolved questions that you may have.

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How should I upload corrected files?

Sometimes we may notify you that your files have an error and need correcting. Follow the instructions to make those corrections and rename your file, preferably with the words “New”, “Revised”, or “Corrected” in the file name. Please don’t upload a changed file with the same name as the original file as we won’t be able to tell it’s a replacement and new file.

Re-upload new files to your current platemaking ticket. Log in to Boxcarpress.com with your username and password. Click on the applicable ticket to upload or drag and drop the new revised file.
You can only upload files to your ticket if your platemaking ticket’s status is either set as “Received”, “Pending” or “On Hold”. We will see new files and get to work to process your plates.

If you find that your ticket’s status is “In Platemaking”, you will need to call us at 315-473-0930 to see if it is possible to still add corrected or revised files.

If your ticket status is “Billing Complete”, “Order Complete” or “Shipped”, your ticket is unable to be altered.

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How large can my file be while uploading?

The largest size, data-wise, that we accept is 26MB. If your file’s data size is larger than this, determine if it can be broken up into two or more files. If you actually have a large file in MB but not in inches, check to see if your images could be saved again in Photoshop with LZW compression and placed again into your document. This great compression feature will make your files more manageable.

For alternate electronic ways, we highly recommend compressing the file down with a program such as StuffIt or ZIP. There are also many numerous online free File Transfer Sites, such as YouSendIt.com or DropBox.com, that let you upload a file and send a link for Boxcar to download.

We will also always take your files on CD by mailing to: Platemaking Department; Boxcar Press; 509 W. Fayette St. #135; Syracuse, NY 13204.

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How do I add crop marks when I am submitting files for custom platemaking?

There are two ways to create crop marks in Illustrator.

In Method 1, first create a rectangle by using the Rectangle (or Marquee tool (M)) in your standard tool palette located on the left-hand side of your screen. Create the rectangle so that the box size is your piece’s final trim down size (e.g such as 5.5″ x 7″ for an invitation, etc). Next, while the rectangle is still selected, drag it to its proper position over the artwork. Crop marks will be created outside the corners of the box.

In CS4 or newer, select EFFECT>Crop Marks to create the correct type of crop marks in Illustrator. In CS3 or older, select FILTER>Create>Crop Marks.

In Method 2, If you created your design in illustrator and set up your artboard to measure the finished size of your printed piece, any crop marks created will be outside the artboard. You will need to save your file with an eps extension so the crop marks will be included. You may then save the file as a PDF and send us either EPS or PDF. Avoid saving as an AI extension, the crop marks will be left off outside your artboard and not included in the file.

While using Adobe InDesign, you will need to create the crop marks manually by creating line segments via the LIne Tool (L) to delineate what your trim down size.

Please note that your crop marks are considered line objects and must meet your plate type’s minimum line thickness to be guaranteed to hold on your plate type (Link to What is My Minimum Line Thickness For My Plate Type?). If you need to thicken the line weight, you will need to expand the crop marks by selecting OBJECT>Expand or OBJECT>Expand Appearance.

Please note that we do not add crop marks to any file at Boxcar Press, as we do not know where or what your intended trim down size is.

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How do I know what plate type to choose?

This depends on the type of base you own. See the plate choices part of our web site for more information! In general, you will choose a plate with two things in mind, your base system (Boxcar or Magnetic) and your printing press.  Our plastic backed plates correspond to a particular Boxcar Base and steel backed plates will correspond to either the Patmag or Bunting base.

If you are using one of the Do It Yourself home letterpress systems, we suggest the KF152 plastic backed plates.

If you are using an etching press, call us and we’ll suggest a plate, based upon a few questions about your setup.

As you are likely hand inking with these last two presses, please remember to ask us to SEND STRIPS in your platemaking order.  They will be very helpful with your inking brayer for an easier inking.

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It’s a Crazy Friday and I have to print over the weekend. Can you help?

We can help! Get your files into us by 1 p.m. EST on Friday (and make sure your design files are prepared just right!). Choose our rush service which means we’ll ship your plates Friday. Choose overnight AM for shipping and Saturday delivery and you’ll have your plates in hand by Saturday, noon. Hooray!

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I want to use photopolymer to do something other than letterpress printing. How do I know what plate to use?

While our troubleshooting only extends to using photopolymer plates for letterpress printing, there are literally dozens of other uses for photopolymer plates. If you know the tech specs of the plate that you need, or if you can send us a sample of the plate required for your application, we would be happy to try and recommend a plate that we have in stock that will work for you.

We have innovative people using our plates for metal clay jewelry making, translucent porcelain, and leather work. We always like to hear what you want to try.

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I heard I can process letterpress plates myself with a UV box and a washout brush. What should I know about processing plates myself like this?

Platemaking can be an interesting process for the adventurous with some research and experimentation. If you plan on processing your letterpress plates by hand, know that the most challenging part is having a good source for your film negative.  The density of the black part of your negative must be high enough to block out any extra light through the film.  Photographic film works best for this.  Try the light test.  Hold up your negative to the light, you should NOT see the the bulbs or any light shapes through the black part of your “film”.  If you see the outline of light, that means some light will filter through during exposure.  The more light seeping through, particularly at the edges of the clear parts of your negatives means you lose some of the crispness of your exposure.  If you use transparencies for your negatives, you will likely see some light as the density is not as strong as photographic film. One solution for a more rich density of black is to lay two transparencies on top of each other.  You will have to decide how much light is acceptable for your project.  Your light source / UV box should also have steady light from different angles on the top of the plate for strong, well formed relief.

Another part of good plate processing is a good washout.  When you do it by hand, you will need a very soft handheld brush but beware, because handheld brushes are small and washout times frequently are over 10 minutes per plate (and that’s you moving a small brush with constant motion for 10 minutes in room temperature water). With this much exposure to water, you will have to keep an eye on the plate. The substrate material that holds the polymer on the back of the plate can start to break down after long times in the water. This causes loss of detail because the plate can soften too much and may come apart in the water. Text is one of the hardest things to consistently process on homemade units, and we all love text, right? The learning curve for processing quality plates can take time. Lastly you will need a drying /heat source. Do some research to assemble all your tools for the greatest success.

An alternative to hand processing your plates is using a professional plate processor service like Boxcar Press. We’ll provide you with quality plates every time, and we guarantee our plates will cause you no hassles or loss of detail on the press.

Or you can consider purchasing a professional platemaking machine if budget and your time allows. These machines are expensive but they are also convenient, allowing you to have your plates ready immediately. Make sure to ponder if you have the time, staff and energy to be making your own plates, or if you’d rather focus on your printing instead.

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When will I receive my order?

Photopolymer supply orders ship from our warehouse within 1-2 business days.

Custom Platemaking orders ship depending on the service you choose:
We offer a 1 business day turnaround, or Same Day Rush – an extra fee service.

For shipping in the USA, we offer UPS Ground, UPS 3 day air Service, UPS 2 day air Service, UPS Overnight morning, UPS afternoon Saver and UPS early Am (before coffee) 8:30 am service.

For International Customers, we offer US Postal Priority or Express Mail and UPS Worldwide Saver.

Remember that the days refer to business days and not weekends.

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What is the Plate Club?

Plate Club is a new rewards program offered by Boxcar Press that provides a 5% discount for platemaking customers whose orders totaled more than 7,500 square inches in the past year. Eligible orders are for the period from January 1 to December 31st. If you ordered more than 7,500 square inches of processed plate material last year, you will automatically be enrolled in the Plate Club. Membership eligibility recalculates at the beginning of each calendar year (January 1st).

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How do I know when my order has been shipped?

For platemaking, the day your order is completed (Order Complete) is the day your order ships. You will get a UPS tracking number via the log-in email on your account. Your invoice will be shipped in a separate email. Review your Order History to see all past and current orders for your status. For international orders using the US Postal Service, you will receive an email with your tracking number.

For Supplies – an email will be sent with the tracking number.

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How do I see my growing total of square inches?

Click on your Account Page when logged into boxcarpress.com. There will be a section near the bottom of your account page called “Platemaking Usage”.  This is where you can find the current tally of square inches plated (as well as a date of this accrual).

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