Sometimes we may notify you that your files have an error and need correcting. Follow the instructions to make those corrections and rename your file, preferably with the words “New”, “Revised”, or “Corrected” in the file name. Please don’t upload a changed file with the same name as the original file as we won’t be able to tell it’s a replacement and new file.

Re-upload new files to your current platemaking ticket. Log in to with your username and password. Click on the applicable ticket to upload or drag and drop the new revised file.
You can only upload files to your ticket if your platemaking ticket’s status is either set as “Received”, “Pending” or “On Hold”. We will see new files and get to work to process your plates.

If you find that your ticket’s status is “In Platemaking”, you will need to call us at 315-473-0930 to see if it is possible to still add corrected or revised files.

If your ticket status is “Billing Complete”, “Order Complete” or “Shipped”, your ticket is unable to be altered.

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Posted in: File Preparation, Platemaking, Why Use Us