For supplies, please call us as soon as possible to cancel your order. We will have to discuss refunds and crediting accounts as your online Supply Order has already been charged for payment.

For Platemaking – you can call us right away or you may be able to cancel your order online, if your status is still in RECEIVED or ON HOLD.
Log on to platemaking and you’ll see all current orders. Choose Complete Order to cancel your order. Confirm when it asks if you want to proceed. Your order status will reflect Order Cancelled.

The option to cancel is not available once we move your ticket into platemaking production. Cancelling after this step may incur some production costs. Please call us right away to minimize those costs, if possible.

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Posted in: Customer Service Questions, Order History, Platemaking, Supplies, Why Use Us