Photopolymer supply orders ship from our warehouse within 1-2 business days.

Custom Platemaking orders ship depending on the service you choose:
We offer a 1 business day turnaround, or Same Day Rush – an extra fee service.

For shipping in the USA, we offer UPS Ground, UPS 3 day air Service, UPS 2 day air Service, UPS Overnight morning, UPS afternoon Saver and UPS early Am (before coffee) 8:30 am service.

For International Customers, we offer US Postal Priority or Express Mail and UPS Worldwide Saver.

Remember that the days refer to business days and not weekends.

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For platemaking, the day your order is completed (Order Complete) is the day your order ships. You will get a UPS tracking number via the log-in email on your account. Your invoice will be shipped in a separate email. Review your Order History to see all past and current orders for your status. For international orders using the US Postal Service, you will receive an email with your tracking number.

For Supplies – an email will be sent with the tracking number.

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Supply orders: please call us or e-mail us as soon as possible.

Platemaking: First, log-in to see your order and check its current status. If we haven’t begun processing your order (STATUS – RECEIVED), you’ll be able to change your order details or upload files online. If we’ve already begun working on your order (STATUS – IN PLATEMAKING), please call us or e-mail us immediately, as you won’t be able to adjust your order online and we can see if the production process is already too far along. At this point, we can still change your shipping options and shipping addresses. If your status is BILLING COMPLETE, we will not be able to make any adjustments at this time.

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For supplies, please call us as soon as possible to cancel your order. We will have to discuss refunds and crediting accounts as your online Supply Order has already been charged for payment.

For Platemaking – you can call us right away or you may be able to cancel your order online, if your status is still in RECEIVED or ON HOLD.
Log on to platemaking and you’ll see all current orders. Choose Complete Order to cancel your order. Confirm when it asks if you want to proceed. Your order status will reflect Order Cancelled.

The option to cancel is not available once we move your ticket into platemaking production. Cancelling after this step may incur some production costs. Please call us right away to minimize those costs, if possible.

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Log on to your account in platemaking. It will take you to your Orders page where the current status will be visible.

Status Explanations:

• Pending – Your order has been started but all the steps have not been completed. This requires further action on your part.
• Received – Waiting for us to review your files.
• On hold and awaiting action on your part.
  • On Hold No Files Received – Please try uploading again or call for assistance.
  • On Hold Bad Files – Your files need attention.  You will receive an email indicating your order is on hold with the problem and asking you to correct and upload new files. File errors may include your files measure too large to plate, not in correct color mode, lines or dots too thin, files are in grayscale, etc.
  • On Hold – Credit Card declined or expiration is passed. There is a problem with your payment, please contact us.
• In Platemaking – We are in production making your films to make plates. Your ticket is locked as we are moving ahead.
• Billing complete – Your platemaking job is billed and awaiting shipping.
• Shipping Complete – We have shipped and still need to Invoice your order.
• Order Complete – We closed out your order as we have created a shipping label and your package is out the door. The day your order was completed was the day it shipped.

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Here is how we compute dimensions – we gang all your files up together and draw a box around the “black” part – the images and text. Now we know the length and the width. We multiply these two numbers together and this is your square inches total. We then multiply this square inch number by your square inch price of $0.62/sq inch or $0.67/sq inch.

Example:
9″ x 8″ is your “black part”
9” x 8” = 72 sq inches x $0.67 = $50.40

If your file has crop marks, we measure outside the crop marks. So if you don’t need crop marks, consider leaving them off to save a little cash.

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