Can I mount your plates on wood?

We don’t recommend it. If you are determined to use wood, however—know that, even after your lengthy set-up time that will be required of you, you’ll still see uneven printing if using a wood base. Wood simply isn’t a flat enough surface to print on.

How should I store my polymer plates?

To preserve your plates, the manufacturers recommend storing polymer plates in a constant humidity between 50% and 60%. At the very least, avoid extreme fluctuations in humidity. If stored properly (and cleaned correctly), your letterpress plates can last for one year or more.

  • For your exposed plates, maintain a constant humidity by storing plates in a ziplock bag. Keep your plates away from ultraviolet light that will crack the surface of your plate (i.e. store in a drawer or cabinet).
  • For your unexposed plates, store in a black light-blocking bag that is taped shut.

Why do I have ink on my Boxcar Base?

It’s important to keep the grid on your Boxcar Base clean so you can see its registration marks when printing. If your rollers ever lay ink down directly on the base’s surface, STOP! STOP! STOOOOOOOOOOOOOP! Don’t keep running the press because something is out of alignment. Then ask yourself:

  • Are your rollers at type-high? Using a roller gauge, check to make sure your rollers are set for type-high printing material. The surface of the base is far below type high and should never come into contact with the rollers.
  • Is your base flat in the press bed? Take a piece of onionskin paper and try to slide it between the base and the press bed – if the onionskin paper fits, one of the corners of your base is working up in the press. Frequently this is caused by tightening the quoins too much. Since the Boxcar Base won’t work up as easily as handset metal type or monotype, you don’t need to tighten the quoins quite as hard.

Still getting ink on your base? If, after checking the roller height and loosening the quoins, you still have problems with ink on your base – contact us and we’ll assist you in problem-solving further.

How do I use a Stouffer Gauge to help process my plates?

Instructions for using the Stouffer Gauge to accurately figure out the exposure time for your photopolymer plates: The Stouffer gauge is a reusable piece of continuous-tone film that you should use to test photopolymer plate exposures. Place the Stouffer Gauge in contact with a 1” x 6” strip of plate material (after you peel off the plate’s protective plastic cover). Then expose the plate.

You’ll have to guess the first exposure time because that varies depending on the equipment that you use. Start with the exposure time listed on your plate’s tech data sheet. For exposure times, please keep in mind that these times are for commercial photopolymer platemaking equipment. Any alternative photopolymer platemaking devices may have very different times and you’ll have to experiment more to find your ideal time.

Also check the plate’s tech data sheet for the Stouffer value you’re trying to hold during exposure. For example, the 94FL has a Stouffer value of 18. Make sure that the exposure used with the Stouffer Gauge hardens the plate for all the numbers up to and including #18. If you goal is #18, and #19 and #20 start to harden during your exposure time, then your exposure time is too long– decrease the exposure time. If your goal is #18, and #17 hardens but #18 washes out on the test plate, then increase the exposure time.

You most likely will have to expose several different test plates at several different exposure times to find the perfect exposure. Since the Stouffer gauge is small, you won’t waste much plate material in the process.

If I purchase unexposed photopolymer, do I need to purchase adhesive too?

It depends on the plate. If you’re purchasing unexposed plastic-backed plates, you’ll need adhesive to adhere the plate to your printing base. We sell adhesive in 12×18 sheets and 27 yard rolls. Apply to the back of the plate after processing. If you’re purchasing unexposed steel-backed plates, there’s no need to purchase adhesive. Adhesive is included if we process the plastic-backed plates for you.

How do I cancel an order?

For supplies, please call us as soon as possible to cancel your order. We will have to discuss refunds and crediting accounts as your online Supply Order has already been charged for payment.

For Platemaking – you can call us right away or you may be able to cancel your order online, if your status is still in RECEIVED or ON HOLD.
Log on to platemaking and you’ll see all current orders. Choose Complete Order to cancel your order. Confirm when it asks if you want to proceed. Your order status will reflect Order Cancelled.

The option to cancel is not available once we move your ticket into platemaking production. Cancelling after this step may incur some production costs. Please call us right away to minimize those costs, if possible.

Once my order is placed online, how do I make a change to it?

Supply orders: please call us or e-mail us as soon as possible.

Platemaking: First, log-in to see your order and check its current status. If we haven’t begun processing your order (STATUS – RECEIVED), you’ll be able to change your order details or upload files online. If we’ve already begun working on your order (STATUS – IN PLATEMAKING), please call us or e-mail us immediately, as you won’t be able to adjust your order online and we can see if the production process is already too far along. At this point, we can still change your shipping options and shipping addresses. If your status is BILLING COMPLETE, we will not be able to make any adjustments at this time.

Do you ship internationally?

Supplies: We ship supplies to Canada via UPS Standard or UPS Worldwide Saver and US Postal Service.
We ship international orders (outside of Canada) via UPS Worldwide Saver and US Postal Express Mail.

We think our online ordering system is pretty nifty but of course you can phone in your order to us by calling 315-473-0930. We love to talk to our customers.

Platemaking: We ship platemaking orders to Canada via UPS Standard or UPS Worldwide Saver and US Postal Service. We can ship Worldwide Saver to any international location or opt to use the US Postal Express Mail. These options are all at the click of a button through out platemaking site.

Printing: Yes, we love working with international clients and sending off printed letterpress beauties to destinations far and near.